Refund policy

Last updated: 8 September 2026

At BUYBYON LTD, trading as BUYBYON, we want you to be happy with your purchase. If there is a problem with your order, please contact us and we will do our best to resolve it fairly and promptly.

This policy applies to purchases made through the Buybyon website.

1. Your Consumer Rights

If you are a consumer in the UK, you have legal rights under applicable UK consumer protection law. Nothing in this policy affects or limits your statutory rights.

Products must generally be of satisfactory quality, fit for purpose and as described.

If you receive a product that is faulty, damaged, incorrect or not as described, please contact us as soon as possible.

2. Cancelling an Order

You may have the right to cancel an online order within 14 days of receiving your goods, without giving a reason, under the Consumer Contracts Regulations 2013.

If you wish to cancel your order, please contact us at:

Email: buybyon@gmail.com

Please include your order number and clearly state that you wish to cancel your order.

Some products are excluded from the statutory cancellation right, including certain goods that are liable to deteriorate or expire quickly.

3. Food, Beverages and Perishable Products

Because Buybyon sells FMCG products, certain products may not be eligible for return where they are:

  • Perishable or have a short shelf life
  • Likely to deteriorate or expire quickly
  • Sealed for health or hygiene reasons and have been unsealed after delivery
  • Personalised or made to the customer's specifications

This does not affect your statutory rights if a product is faulty, damaged, unsafe, incorrect or not as described.

4. Unwanted Products

If you exercise your statutory right to cancel an eligible purchase, products should be returned to us in accordance with the applicable legal requirements.

Where permitted by law, products should be returned in their original condition and with their original packaging where reasonably possible.

You are responsible for taking reasonable care of products while they are in your possession.

5. Faulty, Damaged or Incorrect Products

If your order arrives damaged, faulty or contains an incorrect product, please contact us as soon as possible.

Please provide:

  • Your order number
  • The name of the affected product
  • A description of the issue
  • Photographs of the product and packaging where applicable

We may ask you to provide photographs or other information to help us investigate the issue.

Where a product is confirmed to be faulty, damaged or incorrectly supplied, we will provide an appropriate remedy in accordance with your statutory rights.

Depending on the circumstances, this may include a replacement, repair, price reduction or refund.

6. Refunds

Where you are entitled to a refund, we will normally refund the payment method used for the original purchase.

For statutory cancellations, refunds will generally be made within 14 days in accordance with applicable law.

We may withhold a refund until we have received the returned goods or you have provided evidence that the goods have been returned, where the law permits us to do so.

7. Original Delivery Charges

Where you exercise your statutory right to cancel an eligible order, we will refund the applicable standard delivery charge where required by law.

If you selected a more expensive delivery service than the standard delivery option offered by us, we may only be required to refund the cost of the standard delivery service.

8. Return Postage

If you are returning an unwanted product under your statutory cancellation rights, you may generally be responsible for the direct cost of returning the goods unless we have agreed otherwise or the law requires us to cover the cost.

If the product is faulty, damaged, incorrect or not as described, please contact us before returning it so that we can advise you on the appropriate next steps.

9. Products That Cannot Be Returned

Certain products may not be eligible for return or cancellation where permitted by law, including:

  • Goods that are liable to deteriorate or expire quickly
  • Sealed goods that are unsuitable for return for health or hygiene reasons once unsealed
  • Products that have been personalised or made to your specifications
  • Other goods excluded from cancellation rights under applicable law

These exclusions do not remove your statutory rights in relation to faulty, damaged, unsafe or incorrectly supplied goods.

10. Exchanges

We may offer exchanges for certain products depending on availability and the circumstances of the return.

If you would like to request an exchange, please contact us before returning the product.

11. Refund Processing Time

Once a refund has been approved, the time taken for the funds to appear in your account may depend on your bank, card provider or payment service.

Buybyon is not responsible for delays caused by a customer's bank or payment provider after the refund has been processed by us.

12. How to Request a Return or Refund

To request a return, cancellation or refund, please contact:

BUYBYON LTD
Trading as: BUYBYON

Email: buybyon@gmail.com

Registered Office:
71–75 Shelton Street
Covent Garden
London
United Kingdom
WC2H 9JQ

Company Registration Number: 16777236

Please include your order number and explain the reason for your request.

13. Contact Us

If you have any questions about our Return and Refund Policy, please contact us.

Email: buybyon@gmail.com

We aim to handle all return and refund enquiries fairly and efficiently.

BUYBYON LTD
Trading as BUYBYON
Company Registration Number: 16777236

© 2026 BUYBYON LTD. All rights reserved.