Shipping Policy

Last updated: 6 September 2026

At Buybyon, we aim to make your shopping experience simple, reliable and convenient. We carefully pack every order and work with trusted delivery partners to get your products to you as quickly and safely as possible.

1. Delivery Areas

We currently offer delivery across the United Kingdom, including England, Scotland, Wales and Northern Ireland.

We may also offer international delivery to selected countries. International delivery availability, costs and delivery times may vary depending on the destination.

If your location is not available at checkout, unfortunately we are unable to deliver to that address at this time.

2. Processing Times

Orders are normally processed and dispatched within 1–2 working days after payment has been successfully received.

Orders placed on weekends or UK public holidays will normally be processed on the next working day.

During busy periods, promotional events, bank holidays or seasonal periods, processing may take slightly longer.

3. UK Delivery

Our estimated UK delivery times are:

Delivery Service	Estimated Delivery Time
Standard Delivery	2–5 working days
Express Delivery (where available)	1–2 working days

Delivery times are estimates and are not guaranteed unless a guaranteed delivery service has been specifically stated at checkout.

The final delivery cost and available delivery options will be displayed at checkout before you complete your purchase.

4. Delivery Charges

Shipping charges are calculated based on factors such as:

• Delivery address

• Order weight and size

• Delivery service selected

• Promotional offers or free-delivery thresholds

Any applicable delivery charge will be clearly displayed during checkout.

From time to time, Buybyon may offer free delivery promotions or free delivery above a specified order value. Any applicable conditions will be displayed on our website or at checkout.

5. International Delivery

International delivery may be available to selected destinations.

International orders may be subject to:

• Different delivery times

• Additional shipping charges

• Import duties

• Customs charges

• Local taxes

• Customs clearance delays

Any customs duties, import taxes or other charges imposed by the destination country are generally the responsibility of the customer unless otherwise stated at checkout.

Delivery times for international orders are estimates and may vary due to customs procedures, local delivery networks and other circumstances outside our control.

6. Tracking Your Order

Where tracking is available, you will receive your tracking information once your order has been dispatched.

You can use the tracking information provided to follow the progress of your delivery.

Please allow some time for tracking information to become active after dispatch.

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check your:

• Name

• House/flat number

• Street address

• Town/city

• Postcode

• Contact details

Buybyon cannot be held responsible for delays or additional costs resulting from incorrect or incomplete delivery information provided by the customer.

If you realise that you have entered an incorrect address, please contact us as soon as possible. We will try to assist, but we cannot guarantee that an address can be changed after an order has been processed or dispatched.

8. Missed Deliveries

If you are unavailable when delivery is attempted, the courier may:

• Leave the parcel in a safe place

• Leave it with a neighbour

• Take it to a local collection point

• Arrange another delivery attempt

The exact procedure depends on the courier and delivery service used.

Please follow the instructions provided by the courier to arrange redelivery or collection where applicable.

9. Delayed Deliveries

Although we work with delivery partners to provide reliable service, delivery delays can occasionally occur.

Delays may be caused by:

• Severe weather

• Transport disruption

• Courier operational issues

• Public holidays

• High seasonal demand

• Customs processing

• Incorrect delivery information

• Events outside our reasonable control

If your order has not arrived within the expected delivery timeframe, please contact our customer support team so we can investigate the delivery with the courier.

10. Damaged Parcels

We take care when packing your order, but parcels can occasionally be damaged during transportation.

If your order arrives damaged, please contact us as soon as possible and provide:

• Your order number

• A description of the damage

• Photographs of the damaged packaging

• Photographs of the affected products

Please retain the packaging until we have completed our investigation, as the courier may require evidence of the damage.

We will review the issue and provide an appropriate resolution in accordance with your statutory consumer rights.

11. Missing or Lost Orders

If tracking indicates that your order has been delivered but you have not received it, please first check:

• Your delivery location

• Any safe place specified by the courier

• With household members

• With neighbours

• Any collection point mentioned in the delivery notification

If you still cannot locate your order, contact Buybyon and we will investigate the matter with the delivery provider.

12. Restricted or Undeliverable Addresses

Certain products or delivery destinations may have restrictions.

We reserve the right to refuse or cancel an order where delivery cannot reasonably be completed due to:

• Product restrictions

• Courier restrictions

• Destination restrictions

• Customs requirements

• Incorrect or incomplete delivery information

• Other legal or operational requirements

If an order cannot be delivered for a reason attributable to Buybyon, we will contact you regarding the available options.

13. Product Availability and Split Deliveries

If your order contains multiple products and some items are temporarily unavailable, we may contact you regarding the available options.

Where appropriate, an order may be dispatched in more than one shipment. If this occurs, we will provide relevant delivery information where available.

14. Delivery Estimates

All delivery times shown on our website are estimated delivery times unless explicitly stated otherwise.

Once an order has been handed to the delivery provider, delivery may be affected by circumstances outside Buybyon's reasonable control.

We do not guarantee delivery on a particular date unless a guaranteed delivery service has been expressly offered and purchased.

15. Contact Us

If you have a question about your delivery, please contact our customer support team with your order number and delivery details.

Buybyon Customer Support

Website: Buybyon
Email: buybyon@gmail.com
We recommend contacting us as soon as possible if you believe your order is delayed, missing or damaged.

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Important Information

This Shipping Policy should be read together with our Terms & Conditions and Returns & Refund Policy.

Nothing in this Shipping Policy affects your statutory rights as a consumer under applicable UK law.